![]() Anyone can use this method to help someone else with a BIFF response – by asking 10 simples questions to make it even more effective. This Second Edition includes a new chapter on Coaching for BIFF Responses. See if you can do a BIFF! Not everyone can! It takes practice! This little book gives over 20 examples of BIFF responses for all areas of life-plus additional tips to help you deal with high-conflict people anywhere. BIFF was designed to protect you and your reputation by responding quickly and civilly to people who treat you rudely, while being reasonable in return.īIFF stands for Brief, Informative, Friendly, and Firm.Ī BIFF response is easy to remember, but hard to do. It can help you get along with difficult family members, friends, neighbors and others anywhere in your life. Thank you for the reminder Is it a BIFF Brief: Yes Informative: Yes. I will make sure it is sent to you by tomorrow 5pm. I am currently scheduled to be out in the field all day. I will look into it when I get back to the office. That means after the end of the subscription period (usually a year) you will be automatically enrolled in a new Package with a new set of courses and charged the same amount. Jamie also could have responded with a BIFF response to Jane’s initial response in the following way: Jamie: Hi Jane. ![]() Our Packages and Custom Package are subscription-based. It can be used at work, earning you respect and success. Hostile email, texts and other electronic communications have become much more common over the past. Coaching clients on how to write BIFF Responses. We also live in a Culture of Blame and Disrespect…Ī BIFF Response can be applied in any communication anywhere – online, social media, in a letter or even in person. Having only two choices helps eliminate the other person feeling. Giving the other person a choice of two options is respectful and considerate ways to problem solve. We live in an age of rapid change and instant communication. FIRM: To create an effective email, use your BIFF response to end a hostile conversation respectfully or to narrow the communication to focus on two choices to solve a problem.
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